Return & Refund Policy

Lavvenzia | Men's Casual Fashion

Website: https://lavvenzia.store
Email: costumer@lavvenzia.store
Last Updated: 19 October 2026

1. Introduction

At Lavvenzia, customer satisfaction is important to us. We aim to provide high-quality men's clothing, a straightforward shopping experience and a transparent returns and refunds process.

This Return & Refund Policy explains your rights and responsibilities when purchasing products from our website, including how to cancel an order, return an item, request a refund or report a faulty product.

This policy is intended to comply with applicable United Kingdom consumer protection legislation, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Nothing in this policy limits or excludes your statutory consumer rights.

2. Your Right to Cancel Within 14 Days

Under the Consumer Contracts Regulations 2013, customers purchasing eligible goods online generally have the legal right to cancel their order within 14 calendar days without providing a reason.

The cancellation period expires 14 days after the day on which you, or a third party nominated by you other than the delivery carrier, receives the goods.

Where an order contains multiple items delivered separately, the cancellation period generally begins after receipt of the final item.

To exercise your right to cancel, you must notify Lavvenzia of your decision before the cancellation period expires.

You can contact us at:

Email: costumer@lavvenzia.store

Please provide your order number and a clear statement confirming that you wish to cancel your purchase.

You may use the model cancellation form provided at the end of this policy, although its use is not compulsory.

3. Returning Your Items

Once you have notified us of your decision to cancel, you must send the relevant items back within 14 calendar days.

To arrange a return, please contact:

costumer@lavvenzia.store

Include the following information where available:

• Your full name.

• Your order number.

• The product you wish to return.

• Your reason for returning the product, if you wish to provide one.

• Photographs, where relevant to a fault, damage or incorrect item.

Our customer support team will provide the applicable return instructions and return address.

Please retain proof of postage when returning an item.

We recommend using a tracked postal service to help confirm that the returned parcel has been delivered.

Contacting our customer support team may help you arrange your return, but you do not need our prior approval to exercise a statutory cancellation right.

4. Condition of Returned Products

Customers may inspect and try on clothing to the extent reasonably necessary to establish its nature, characteristics, fit and functionality, in a manner similar to what would normally be permitted in a physical shop.

You may be responsible for any reduction in the value of returned goods resulting from handling beyond what is reasonably necessary for this purpose.

For example, clothing that has been extensively worn, washed, damaged or otherwise used beyond normal inspection may be subject to a lawful deduction reflecting its diminished value.

Where possible, please return items with their original labels, accessories and packaging.

However, missing original packaging or removed ordinary clothing tags will not automatically invalidate your statutory right to cancel.

Your statutory rights regarding faulty, misdescribed or otherwise non-conforming goods remain unaffected.

5. Return Shipping Costs

For returns made because you have changed your mind, you may be responsible for the direct cost of returning the goods, provided this responsibility was disclosed to you before you placed your order.

Where an item is faulty, damaged, not as described or otherwise fails to meet applicable statutory requirements, Lavvenzia will bear reasonable return costs where required by law.

Please contact our customer support team before arranging the return of a faulty product so that we can explain the available return options.

We will not impose unauthorised handling or restocking fees for the exercise of statutory cancellation rights.

6. Refund Eligibility

You may be entitled to a refund in circumstances including:

• You exercise your statutory right to cancel an eligible online purchase within the applicable cancellation period.

• You receive an item that is faulty or damaged.

• You receive a product that does not match its description.

• You receive an incorrect item.

• Your order is cancelled before dispatch.

• Your goods are not delivered and you are legally entitled to a refund.

• Another statutory right to a refund applies.

Refund eligibility and the available remedy will depend on the circumstances and applicable consumer law.

We will not deny a statutory refund solely because an item was purchased during a sale or promotional event.

7. Refund Processing Times

Where you exercise your statutory right to cancel an eligible order, Lavvenzia will reimburse the payments required by law without undue delay.

Where goods are being returned and we have not offered to collect them, the refund will be issued no later than 14 calendar days after the earlier of:

• The date on which we receive the returned goods; or

• The date on which you provide evidence that you have sent the goods back.

Where no goods need to be returned, the applicable refund deadline will generally be 14 days from the date we are informed of your cancellation.

Refunds will normally be made using the same payment method used for the original purchase, unless you expressly agree otherwise.

We will not charge a fee for issuing a statutory cancellation refund.

Once a refund has been issued, the time taken for it to appear in your account may depend on your bank or payment provider.

8. Original Delivery Charges

When you validly cancel an eligible order under the Consumer Contracts Regulations 2013, we will refund the original delivery charge up to the cost of the least expensive standard delivery option offered for that order, where applicable.

If you selected a more expensive delivery option, such as express or premium shipping, we are not required to refund the additional amount above the applicable standard delivery cost.

Where only part of an order is returned, delivery charges will be refunded to the extent required by applicable law.

These provisions do not restrict additional rights that may apply to faulty goods, incorrect products or delivery failures.

9. Faulty, Damaged or Incorrect Items

Under the Consumer Rights Act 2015, goods supplied by Lavvenzia must:

• Be of satisfactory quality.

• Be fit for their intended purpose, including any particular purpose agreed with us.

• Match their description.

• Comply with other applicable contractual and statutory requirements.

If you receive a faulty, damaged or incorrect product, please contact us at:

costumer@lavvenzia.store

Where possible, include your order number, a description of the problem and photographs showing the issue.

These details may help us resolve your complaint more efficiently, but photographs are not an absolute condition of your statutory rights.

Depending on the circumstances and the time since delivery, you may be entitled to a refund, repair, replacement or price reduction under the Consumer Rights Act 2015.

Where required by law, Lavvenzia will cover reasonable costs associated with returning faulty or non-conforming products.

10. The 30-Day Right to Reject Faulty Goods

Under the Consumer Rights Act 2015, customers generally have a short-term right to reject goods that do not conform to the contract within 30 days of the relevant statutory starting point.

If you exercise this right validly, you will generally be entitled to a refund.

The applicable starting point and any suspension of the 30-day period will be determined in accordance with the legislation.

If you discover a fault after the initial 30-day period, you may still have other statutory remedies.

Please contact Lavvenzia so that we can assess the issue and explain the appropriate next steps.

11. Faults Discovered Within Six Months

If goods develop a fault within six months of delivery, the Consumer Rights Act 2015 generally presumes that the fault was present at delivery unless the trader proves otherwise or the presumption is incompatible with the goods or the nature of the fault.

Depending on the circumstances, customers may be entitled to a repair or replacement.

Where a repair or replacement is unsuccessful, unavailable or cannot be provided within a reasonable time and without significant inconvenience, a price reduction or final right to reject may apply.

These remedies are subject to the applicable statutory conditions.

After six months, customers may still have statutory rights, although they may need to demonstrate that the goods did not conform to the contract at the time of delivery.

Legal claims may be subject to limitation periods, generally up to six years in England, Wales and Northern Ireland, and five years in Scotland, depending on the nature of the claim.

These periods do not constitute a guarantee that a product will remain fault-free for that entire duration.

12. Exchanges

If you would like to exchange an item for a different size, colour or style, please contact our customer support team.

Email: costumer@lavvenzia.store

Exchange requests are subject to product availability and our applicable exchange arrangements.

An exchange request does not remove or reduce your legal rights to cancel, obtain a refund or receive a remedy for faulty goods.

If a requested replacement is unavailable, we will explain the available alternatives and honour your statutory rights.

13. Exceptions to the Right to Cancel

Certain products may be excluded from the statutory 14-day cancellation right under the Consumer Contracts Regulations 2013.

Relevant examples include:

Personalised or Custom-Made Products

Goods made to your specifications or clearly personalised may be excluded from the change-of-mind cancellation right.

Sealed Hygiene-Sensitive Products

Sealed goods that are unsuitable for return for health protection or hygiene reasons may be excluded where their seal has been broken after delivery.

This exception only applies where the relevant statutory conditions are met.

Other Legally Exempt Goods

Other categories of goods may be exempt where specifically provided by applicable legislation.

These exceptions concern the statutory change-of-mind cancellation right and do not remove your legal rights where goods are faulty, misdescribed or otherwise fail to conform to the contract.

Ordinary clothing, including sale items, is not automatically excluded from statutory cancellation rights merely because it has been tried on.

14. Sale and Promotional Items

Products purchased during sales, seasonal promotions, clearance events or other promotional offers remain subject to applicable UK consumer protection legislation.

Where the statutory right to cancel applies, eligible sale items may be returned within the applicable cancellation period.

Faulty or misdescribed sale items remain subject to the remedies provided by the Consumer Rights Act 2015.

A reduced price does not, by itself, remove a customer's statutory rights.

15. Order Cancellation Before Dispatch

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible.

Email: costumer@lavvenzia.store

We will assess whether the order can be stopped before dispatch.

If the order has already been dispatched, you may still exercise any applicable statutory cancellation rights after delivery.

Any cancellation and reimbursement will be handled in accordance with UK consumer law.

16. Lost or Undelivered Orders

If your order has not arrived, please contact our customer support team.

We will review the available delivery information and, where necessary, investigate the matter with the delivery provider.

Under applicable UK law, goods generally remain at the trader's risk until they come into the physical possession of the customer or a person nominated by the customer, except where the customer independently commissions a carrier not offered by the trader.

Where goods have not been delivered as required by law, customers may be entitled to a replacement, cancellation or refund depending on the circumstances.

We will not require customers to resolve a delivery dispute directly with our appointed carrier before exercising their rights against Lavvenzia.

17. Products Damaged During Delivery

If an item arrives damaged, please notify us as soon as reasonably possible.

You can email:

costumer@lavvenzia.store

Where possible, provide a description of the damage and photographs of the item and packaging.

Please retain the packaging where practical while we investigate the issue.

Failure to report transit damage immediately does not automatically remove your statutory consumer rights.

We will assess the matter and provide an appropriate remedy in accordance with applicable UK law.

18. Incorrect Products Received

If you receive a different item from the one you ordered, please contact us.

Provide your order number and details of the incorrect product.

We will arrange an appropriate resolution, such as supplying the correct product or providing a refund where required.

Customers will not be required to bear reasonable return costs arising from an error made by Lavvenzia.

19. Refunds to the Original Payment Method

Refunds will normally be issued to the original payment method used for the transaction.

Where the original payment method is no longer available, please contact us so that an appropriate alternative can be considered.

Any alternative refund arrangement will comply with applicable consumer legislation and, where required, will be agreed with the customer.

We do not charge administrative fees for refunds required by law.

20. International Orders

This policy is primarily intended for customers purchasing from Lavvenzia in the United Kingdom.

Customers ordering from other countries may have additional mandatory consumer protection rights under the laws applicable to their purchase.

International returns may involve different shipping arrangements, customs procedures or import requirements.

Where applicable, we will provide information about relevant return arrangements and any legally required charges before purchase.

Nothing in this policy excludes mandatory rights available to customers under applicable consumer protection legislation.

21. Customer Support and Complaints

If you have questions about returns, refunds, exchanges or your statutory consumer rights, please contact our customer support team.

Store: Lavvenzia
Website: https://lavvenzia.store
Email: costumer@lavvenzia.store

When contacting us, please include your order number and a description of your enquiry where possible.

We aim to handle customer enquiries fairly, transparently and in accordance with applicable UK consumer law.

22. Statutory Consumer Rights

This Return & Refund Policy operates alongside, and does not replace, rights provided by applicable United Kingdom consumer protection legislation.

Relevant legislation includes:

• Consumer Rights Act 2015.

• Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

• Other applicable UK consumer protection legislation.

If any provision of this policy conflicts with mandatory consumer law, the applicable statutory requirement will take precedence.

Customers may obtain further information about their legal rights from Citizens Advice, Consumer Advice Scotland or other relevant consumer protection bodies.

23. Changes to This Policy

Lavvenzia may update this Return & Refund Policy to reflect changes in applicable legislation, business operations or customer service procedures.

The current version will be available on our website.

Changes to this policy will not retrospectively remove statutory or contractual rights that apply to purchases already made.

24. Model Cancellation Form

You may use the following form if you wish to cancel an eligible order under the Consumer Contracts Regulations 2013.

You are not required to use this form. Any clear statement communicating your decision to cancel is sufficient.

To: Lavvenzia
Email: costumer@lavvenzia.store

I hereby give notice that I cancel my contract of sale for the following goods:

Product(s): __________________________

Order Number: __________________________

Ordered On: __________________________

Received On: __________________________

Customer Name: __________________________

Customer Address: __________________________

Date: __________________________

Customer Signature (only if submitted on paper): __________________________

Lavvenzia — Men's Casual Fashion

Website: https://lavvenzia.store
Customer Support: costumer@lavvenzia.store

Your statutory rights are not affected by this policy.