Terms of Service

LAVVENZIA | MEN'S CASUAL FASHION

Website: https://lavvenzia.store
Customer Support: costumer@lavvenzia.store
Last Updated: 19 October 2026

1. Overview

Welcome to Lavvenzia.

These Terms of Service ("Terms") govern your access to and use of our website, https://lavvenzia.store, and the purchase of products offered through our online store.

Throughout these Terms, "Lavvenzia", "we", "us" and "our" refer to the business operating the Lavvenzia online store.

By accessing our website or placing an order, you agree to comply with these Terms, subject to your rights under applicable consumer protection legislation.

Please read these Terms carefully before using our website or purchasing our products.

Nothing in these Terms affects your statutory rights under United Kingdom consumer law.

2. Business Information

Lavvenzia is an online fashion retailer specialising in men's casual clothing, footwear and fashion accessories.

Our business information is as follows:

Trading Name: Lavvenzia
Website: https://lavvenzia.store
Email: costumer@lavvenzia.store

Customers may contact us using the details provided above regarding orders, payments, deliveries, returns or complaints.

3. Eligibility and Website Use

Our website is intended for individuals who are legally capable of entering into binding contracts.

By placing an order, you confirm that you have the legal capacity to enter into the purchase agreement.

You agree to provide accurate, complete and up-to-date information when placing orders or communicating with our customer support team.

You must not use our website for any unlawful, fraudulent or unauthorised purpose.

We reserve the right to restrict access to the website where reasonably necessary to prevent unlawful activity, fraud, security breaches or misuse.

Any such action will be taken in accordance with applicable law and will not affect existing statutory consumer rights.

4. Products and Descriptions

Lavvenzia aims to provide accurate descriptions of all products available through our online store.

Product information may include:

• Product names and descriptions.

• Available sizes and colours.

• Materials and fabric composition.

• Product photographs.

• Care instructions.

• Prices and promotional offers.

• Availability and other relevant characteristics.

We make reasonable efforts to display product colours and details accurately.

However, colours may appear differently depending on your screen settings and device.

These differences do not affect your statutory rights where goods do not match their description or otherwise fail to conform to the contract.

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described.

5. Product Availability

All products are offered subject to availability.

We make reasonable efforts to ensure that stock information displayed on our website is accurate.

However, stock availability may occasionally change before an order is accepted.

If an item becomes unavailable, we will notify you and explain the available options.

Where we cannot fulfil an accepted order, we will provide an appropriate refund in accordance with applicable law.

We will not substitute a different product without your agreement.

6. Prices and Currency

Unless otherwise stated, prices displayed on Lavvenzia are expressed in British Pounds Sterling (GBP, £).

The total amount payable will be clearly presented before you place an order.

Where applicable, prices will include VAT and other mandatory taxes.

Additional delivery charges, if any, will be disclosed before checkout is completed.

We reserve the right to update product prices for future orders.

Price changes will not retrospectively alter the agreed price of an order after a binding contract has been formed, except where a change is lawfully agreed.

We will not impose undisclosed charges.

7. Orders and Contract Formation

When you place an order through Lavvenzia, you make an offer to purchase the selected products.

After submitting your order, you may receive an acknowledgement confirming that we have received your request.

An acknowledgement of receipt does not necessarily mean that your order has been accepted.

A binding sales contract is formed when we expressly accept your order, normally by issuing an order acceptance or dispatch confirmation, unless we clearly confirm acceptance earlier.

Once a contract has been formed, we are responsible for fulfilling our contractual obligations.

If we cannot accept an order, we will notify you and arrange a refund of any payment already collected.

We may decline an order before acceptance for legitimate reasons, including product unavailability, suspected fraud, payment authorisation failure or delivery restrictions.

Nothing in this section permits Lavvenzia to cancel an accepted contract without a lawful basis.

8. Order Information and Corrections

Before submitting an order, customers will have an opportunity to review the relevant order information and correct errors.

Customers are responsible for checking their selected products, sizes, quantities and delivery details.

If you discover an error after placing an order, please contact us promptly.

Email: costumer@lavvenzia.store

We will make reasonable efforts to assist with corrections where possible.

Your statutory rights remain unaffected.

9. Payment Methods

Lavvenzia accepts the payment methods displayed at checkout.

Payment availability may vary depending on the customer's location and the payment services enabled on our website.

Payments may be processed by third-party payment service providers.

Customers must ensure that they are authorised to use the selected payment method.

We do not knowingly collect or store complete payment card details where those details are processed directly by an external payment provider.

All charges must be clearly disclosed before a customer confirms payment.

Any optional additional charges will require the customer's express consent where required by law.

10. Payment Security

We aim to maintain a secure online shopping environment.

Payment transactions may be handled through encrypted connections and established payment processing systems.

We take reasonable measures to protect customer information against unauthorised access, misuse or disclosure.

However, no online service can guarantee absolute security.

Customers should take appropriate precautions to protect their account credentials and payment information.

Our handling of personal information is further explained in our Privacy Policy.

11. Shipping and Delivery

Lavvenzia provides delivery services to eligible destinations displayed during checkout.

Available delivery methods and any applicable shipping charges will be communicated before an order is placed.

Delivery arrangements may depend on the customer's destination, product availability and carrier services.

Where a delivery date or period is agreed, we will endeavour to deliver the goods in accordance with that agreement.

Unless otherwise agreed, UK consumer law generally requires delivery without undue delay and no later than 30 days after the contract is entered into.

If delivery is delayed, customers may have the right to request delivery within an additional appropriate period or terminate the contract in circumstances provided by law.

Where timely delivery was essential under the relevant statutory conditions, customers may be entitled to terminate without allowing an additional period.

Any refund due following lawful termination for non-delivery will be provided in accordance with applicable legislation.

12. Delivery Responsibility and Risk

Lavvenzia is responsible for the goods until they come into the physical possession of the customer or a person nominated by the customer, other than the carrier.

An exception may apply where a customer independently arranges delivery through a carrier not offered by Lavvenzia.

Where our appointed delivery provider loses or damages goods before the risk has lawfully passed to the customer, we will handle the matter in accordance with our legal obligations.

Customers should contact us if an order is missing, damaged or incorrectly delivered.

Email: costumer@lavvenzia.store

Customers are not required to pursue our appointed delivery provider instead of exercising their rights against Lavvenzia.

13. International Orders

Lavvenzia primarily serves customers in the United Kingdom.

Where international delivery is available, additional customs procedures, import duties or local taxes may apply.

Any charges payable by the customer will be disclosed where required by applicable law.

International customers may have additional mandatory consumer rights under the laws applicable to their purchases.

Nothing in these Terms excludes consumer protections that cannot lawfully be excluded.

14. Returns and Refunds

Customers purchasing eligible goods online generally have a statutory right to cancel within 14 calendar days of receiving their goods, subject to applicable exceptions.

For qualifying cancellations, customers must notify us of their decision within the statutory cancellation period.

After notifying us, customers generally have a further 14 days to send the goods back.

Refunds will be issued in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Where applicable, we will reimburse the original standard delivery charges as required by law.

Customers may be responsible for the direct cost of returning goods following a change of mind only where that responsibility has been properly disclosed before purchase.

Faulty, damaged or misdescribed goods remain subject to the remedies available under the Consumer Rights Act 2015.

For further information, please consult our Return & Refund Policy, available on our website.

Customer Support: costumer@lavvenzia.store

15. Consumer Rights and Faulty Goods

Under the Consumer Rights Act 2015, goods supplied by Lavvenzia must meet applicable legal standards.

These include requirements that goods:

• Are of satisfactory quality.

• Are fit for their intended purpose.

• Match their description.

• Meet other applicable statutory and contractual requirements.

Where goods fail to meet these standards, customers may be entitled to a refund, repair, replacement or price reduction depending on the circumstances.

Customers generally have a short-term right to reject non-conforming goods within 30 days, subject to statutory conditions.

Additional remedies may remain available after this period.

Nothing in these Terms limits or excludes any statutory right or remedy available to consumers.

16. Size Guides and Product Fit

Lavvenzia may provide size guides to assist customers when selecting clothing and footwear.

These guides are intended to support informed purchasing decisions.

Customers are encouraged to review relevant product measurements before placing an order.

Measurements and fit may vary between styles, designs and manufacturers.

Any guidance provided by Lavvenzia does not exclude our responsibility to supply goods that match their description and satisfy applicable consumer law.

If you require assistance selecting a size, please contact our customer support team.

17. Promotions and Discounts

Lavvenzia may occasionally offer promotional discounts, special offers or discount codes.

Any promotion will be subject to the specific conditions communicated at the time of the offer.

These may include eligibility criteria, minimum purchase requirements or expiry dates.

Promotional conditions will be presented clearly and must not mislead customers.

Unless expressly stated otherwise, discount codes may not be combined.

Promotions cannot be used to remove or restrict statutory consumer rights.

Products purchased at discounted prices remain covered by applicable consumer protection legislation.

18. Gift Cards and Store Credit

Where Lavvenzia offers gift cards, promotional credit or store credit, the applicable conditions will be provided before purchase or issue.

Any restrictions, validity periods and redemption requirements must be clearly communicated.

Where customers have a statutory right to receive a monetary refund, we will not require them to accept store credit instead.

Store credit may be offered as an alternative only where permitted by law and agreed by the customer where necessary.

19. Customer Accounts

Customers may have the option to create an account on our website.

If you create an account, you are responsible for taking reasonable steps to keep your login credentials secure.

You agree not to knowingly provide false information or use another person's account without authorisation.

Please notify us if you believe your account has been accessed without permission.

We may temporarily restrict an account where reasonably necessary to investigate security concerns or suspected misuse.

Such restrictions will not remove existing contractual or statutory rights.

20. Prohibited Uses

Customers must not use the Lavvenzia website to:

• Engage in unlawful or fraudulent activities.

• Attempt unauthorised access to accounts or systems.

• Upload malicious software.

• Interfere with website security.

• Collect personal data unlawfully.

• Infringe intellectual property rights.

• Impersonate another individual or organisation.

• Use automated tools in a manner that disrupts website operations.

• Engage in conduct that violates applicable laws.

We may take proportionate steps to protect our website and customers against misuse.

21. Intellectual Property

Unless otherwise stated, the content displayed on Lavvenzia, including original branding, logos, product descriptions, graphics and website materials, is owned by or licensed to the relevant rights holder.

Applicable copyright, trade mark and intellectual property laws protect these materials.

Customers may access and use the website for personal, lawful shopping purposes.

Unauthorised commercial reproduction or distribution of protected materials is prohibited unless permission has been granted or an applicable legal exception permits the activity.

References to third-party brands or materials do not imply ownership by Lavvenzia.

22. Third-Party Services

Our website may use third-party services to support operations such as:

• Payment processing.

• Website hosting.

• Order management.

• Shipping and logistics.

• Customer communications.

• Fraud prevention.

• Analytics and other permitted website functions.

Some services may be subject to separate terms and privacy notices.

Where third parties perform services on our behalf, their involvement does not automatically remove our legal responsibilities to customers.

We remain responsible for our contractual obligations under applicable law.

23. Third-Party Links

Our website may contain links to websites operated by independent third parties.

These links may be provided for convenience or additional information.

Lavvenzia does not necessarily control the content, security or policies of external websites.

Customers should review the terms and privacy policies of third-party websites before using them.

Nothing in this section excludes liability that cannot lawfully be excluded.

24. Website Availability

We aim to keep our website accessible and functioning correctly.

Occasionally, website access may be interrupted because of maintenance, technical difficulties, security incidents or circumstances outside our reasonable control.

We may modify, suspend or maintain parts of the website where reasonably necessary.

We will not use website changes to avoid performing obligations under existing contracts.

Statutory consumer rights remain unaffected.

25. Accuracy of Website Information

We take reasonable steps to ensure information on our website is accurate and up to date.

However, occasional typographical, technical or administrative errors may occur.

Where an error is identified, we may correct the relevant information.

Corrections will not automatically permit unilateral changes to a binding consumer contract.

Where an error materially affects an order, we will contact the customer and explain the options available under applicable law.

26. Limitation of Liability

Nothing in these Terms excludes or restricts liability for:

• Death or personal injury caused by negligence.

• Fraud or fraudulent misrepresentation.

• Breach of statutory consumer rights where exclusion is prohibited.

• Any other liability that cannot lawfully be excluded or restricted.

Subject to these protections, Lavvenzia will not be responsible for losses that were not reasonably foreseeable when the contract was formed, except where liability arises under an applicable legal obligation.

We do not exclude responsibility for losses caused by our own breach of contract or failure to exercise reasonable care and skill where such exclusion would be unlawful or unfair.

Any limitation of liability will apply only to the extent permitted by UK law.

27. Events Outside Our Reasonable Control

Lavvenzia may occasionally be affected by circumstances outside our reasonable control.

Examples may include significant transport disruptions, natural disasters, major infrastructure failures or other exceptional events.

Where such circumstances affect our ability to fulfil an order, we will take reasonable steps to inform affected customers and reduce disruption.

Customers will retain any rights to cancellation, termination, reimbursement or other remedies available under applicable law.

Nothing in this section removes obligations that cannot lawfully be excluded.

28. Privacy and Personal Data

Lavvenzia is committed to handling personal information lawfully and responsibly.

Personal information may be collected and processed for purposes including order fulfilment, customer support, payment administration and other legitimate business operations.

Where applicable, we process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other relevant privacy legislation.

Further details about how we collect, use, retain and protect personal information will be provided in our Privacy Policy.

Customers may have rights relating to access, rectification, erasure, restriction, objection and data portability, subject to applicable legal conditions.

Privacy enquiries may be directed to:

costumer@lavvenzia.store

29. Cookies and Website Technologies

Our website may use cookies and similar technologies to support essential website functions and, where permitted, analytics, personalisation or marketing.

Non-essential cookies will be used in accordance with applicable consent requirements.

Information regarding the categories of cookies used, their purposes and available controls should be provided through our Cookie Policy or cookie consent interface.

Customers can manage applicable cookie preferences through the controls made available on our website.

30. Marketing Communications

Lavvenzia may send customers marketing communications where permitted by applicable law.

Where consent is required, we will obtain it before sending marketing messages.

Where a lawful existing-customer marketing exception applies, we will comply with the relevant conditions, including providing an appropriate opportunity to opt out.

Customers may unsubscribe from marketing communications using the unsubscribe mechanism provided or by contacting us.

Opting out of marketing communications will not prevent essential transactional communications relating to existing orders.

31. Complaints and Customer Support

If you have concerns about a product, an order or your shopping experience, please contact us.

Trading Name: Lavvenzia
Website: https://lavvenzia.store
Email: costumer@lavvenzia.store

When possible, please include your order number and a clear description of your concern.

We aim to investigate complaints fairly and provide appropriate assistance.

If a dispute cannot be resolved directly, customers may seek advice from Citizens Advice, Trading Standards or another relevant consumer protection organisation.

Any alternative dispute resolution arrangement will be disclosed where applicable and required by law.

32. Changes to These Terms

Lavvenzia may update these Terms to reflect changes in business operations, website functionality or applicable legislation.

Updated Terms will be published on our website with a revised date.

Changes will apply prospectively unless a different lawful arrangement has been expressly agreed.

We will not retrospectively alter existing consumer contracts without a valid legal basis.

Customers are encouraged to review the Terms when placing new orders.

33. Severability

If any provision of these Terms is determined to be unlawful, invalid or unenforceable, that provision will not be enforced to the extent of its invalidity.

The remaining provisions will continue to apply where legally permissible.

This clause does not prevent a court or other competent authority from assessing the fairness of the Terms as a whole.

34. No Waiver

A failure or delay by Lavvenzia to exercise a contractual right does not automatically constitute a waiver of that right.

Any exercise of contractual rights remains subject to applicable consumer legislation and general legal principles.

This clause does not restrict customers from relying on statutory protections.

35. Entire Agreement

These Terms, together with the information forming part of the relevant order and any applicable policies expressly incorporated into the contract, establish the agreed terms of purchase.

Nothing in this provision excludes liability for fraud, misrepresentation or pre-contract information that forms part of the contract under applicable law.

Mandatory consumer rights and protections take precedence over any conflicting contractual provision.

36. Governing Law and Jurisdiction

These Terms are intended to be governed by the laws of England and Wales, subject to mandatory consumer protection rules that apply to individual customers.

Consumers residing in Scotland or Northern Ireland retain any mandatory legal protections and rights concerning court jurisdiction available to them under applicable law.

Nothing in these Terms prevents consumers from bringing proceedings before a court that has jurisdiction under applicable consumer legislation.

37. Statutory Consumer Protection

Lavvenzia recognises the importance of consumer protection legislation in the United Kingdom.

Relevant legislation may include:

• Consumer Rights Act 2015.

• Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

• Consumer Protection from Unfair Trading Regulations 2008, to the extent applicable.

• Digital Markets, Competition and Consumers Act 2024, to the extent applicable and in force.

• Electronic Commerce (EC Directive) Regulations 2002, to the extent applicable.

• UK General Data Protection Regulation.

• Data Protection Act 2018.

• Privacy and Electronic Communications Regulations 2003.

• Other applicable consumer protection and e-commerce legislation.

Nothing in these Terms is intended to exclude, restrict or override mandatory statutory consumer rights.

Where these Terms conflict with applicable mandatory law, the relevant legal requirement will prevail.

38. Contact Information

For questions relating to these Terms of Service, orders, customer rights or the use of our website, please contact:

Lavvenzia

Website: https://lavvenzia.store
Customer Support: costumer@lavvenzia.store

We aim to provide a transparent and reliable shopping experience for all customers.

LAVVENZIA

Modern Men's Casual Fashion

https://lavvenzia.store

© 2026 Lavvenzia. All rights reserved, subject to applicable third-party rights.