Shipping Policy

LAVVENZIA | MEN'S CASUAL FASHION

Website: https://lavvenzia.store
Customer Support: costumer@lavvenzia.store
Last Updated: 19 October 2026

1. Introduction

At Lavvenzia, we are committed to providing a reliable, transparent and convenient delivery experience for our customers throughout the United Kingdom.

We understand the importance of receiving your purchases safely and promptly. Our shipping options are designed to provide flexibility, allowing you to choose the delivery service that best suits your needs.

This Shipping Policy explains our delivery methods, estimated delivery times, shipping charges, order tracking procedures and your rights regarding delivery.

2. Shipping Destinations

Lavvenzia offers shipping to eligible addresses within the United Kingdom.

Delivery availability may depend on the destination, product and shipping service selected.

Available shipping options will be displayed during checkout.

If we are unable to deliver to a particular address, we will inform you before accepting your order whenever possible.

3. Shipping Methods and Delivery Times

We offer two shipping options for customers in the United Kingdom.

Standard Shipping — FREE

Estimated Delivery Time: 5–12 Business Days

Enjoy complimentary Standard Shipping on eligible orders placed through Lavvenzia.

• Shipping Cost: FREE

• Estimated Delivery: 5–12 business days

• Available for eligible UK delivery addresses

• No additional standard shipping charge

• Order tracking information provided where available

Standard Shipping is designed for customers seeking a convenient and cost-effective delivery option.

Express Shipping — PAID

Estimated Delivery Time: 5–8 Business Days

Customers who prefer a faster delivery option may select Express Shipping at checkout.

• Shipping Cost: Calculated and displayed at checkout

• Estimated Delivery: 5–8 business days

• Available for eligible UK delivery addresses

• Faster estimated delivery than Standard Shipping

• Order tracking information provided where available

The applicable Express Shipping charge will be clearly displayed before payment confirmation.

Customers may select their preferred available shipping method during checkout.

4. Business Days

All estimated delivery times are expressed in business days.

Business days generally refer to Monday to Friday, excluding applicable UK public and bank holidays.

Weekends and public holidays are not counted as business days when calculating estimated delivery periods.

Delivery estimates may vary depending on the destination and the operational schedules of our delivery partners.

5. Order Processing

After an order is placed, it will undergo the necessary verification, preparation and dispatch procedures.

These may include payment verification, product availability checks, packaging and handover to the delivery provider.

Customers will receive an order confirmation by email following a successful purchase.

Once the order has been dispatched, we will provide a shipping confirmation where available.

The estimated delivery periods advertised in Section 3 must accurately reflect the delivery commitment shown at checkout, including any processing time where applicable.

6. Delivery Estimates

Our estimated delivery times are:

• Standard Shipping: 5–12 business days.

• Express Shipping: 5–8 business days.

These estimates are based on the selected shipping method and normal delivery conditions.

While we make reasonable efforts to deliver orders within the advertised timeframes, unforeseen circumstances may occasionally affect delivery.

Where a delivery period is agreed as part of the sales contract, your statutory rights relating to that period will apply.

We will not treat an estimated delivery timeframe as removing our legal obligations.

7. Shipping Costs

Free Standard Shipping

Standard Shipping is provided free of charge for eligible UK orders.

Where free Standard Shipping is available, no shipping charge will be added for that method at checkout.

Paid Express Shipping

Express Shipping is available for an additional charge.

The applicable price will be shown during checkout before the customer confirms the order.

All mandatory shipping charges will be disclosed before payment.

We will not apply undisclosed delivery charges after an order has been placed.

8. Order Confirmation

Once your order has been successfully placed, you will receive an order confirmation email at the email address provided during checkout.

The confirmation will normally include:

• Your order number.

• A summary of the purchased items.

• The delivery address.

• The selected shipping method.

• The total amount paid.

• Relevant order information.

Please check your order confirmation carefully.

If you notice an error, contact our customer support team as soon as possible.

Email: costumer@lavvenzia.store

9. Shipping Confirmation and Tracking

Where tracking is available, customers will receive tracking information after their order has been dispatched.

Tracking details may be provided through a shipping confirmation email or a tracking facility made available on our website.

Tracking information may include:

• The tracking number.

• The delivery provider.

• The current shipping status.

• Available delivery updates.

Please be aware that tracking information may not update immediately after dispatch.

Customers experiencing tracking difficulties may contact our support team.

10. Delivery Partners

Lavvenzia may work with third-party delivery and logistics providers to fulfil customer orders.

The delivery provider may vary depending on the destination, shipping method and operational availability.

We aim to use appropriate delivery services that support reliable and secure shipping.

Where a delivery provider is appointed by Lavvenzia, our statutory responsibilities for the delivery of goods remain unaffected.

11. Delivery Delays

Although we aim to meet our advertised delivery times, occasional delays may arise due to circumstances such as:

• Severe weather conditions.

• Postal or transportation disruptions.

• Public holidays.

• Customs or border procedures, where applicable.

• Operational delays affecting delivery providers.

• Incorrect or incomplete delivery information.

• Other circumstances affecting transportation or fulfilment.

If we become aware of a significant delivery delay, we will take reasonable steps to provide relevant information and assistance.

Where an agreed delivery period is not met, customers retain the remedies available under applicable UK consumer legislation.

12. Your Rights Regarding Late Delivery

Under Section 28 of the Consumer Rights Act 2015, goods must be delivered within the agreed delivery period.

Where no delivery period has been agreed, goods must generally be delivered without undue delay and within 30 days after the contract is entered into.

If delivery does not occur within the agreed or legally required period, customers may have the right to request delivery within an additional appropriate period.

In certain circumstances, including where timely delivery was essential under the statutory conditions, customers may be entitled to terminate the contract without allowing additional time.

If the contract is lawfully terminated because of non-delivery, we will provide the refund required by applicable law without undue delay.

Nothing in this Shipping Policy limits these statutory rights.

13. Incorrect Delivery Information

Customers should ensure that their shipping details are accurate and complete before placing an order.

Please verify:

• Full recipient name.

• Building number and street address.

• Flat or apartment number, if applicable.

• Town or city.

• Postcode.

• Contact details.

If you notice an error after placing your order, please contact us promptly.

Email: costumer@lavvenzia.store

We will make reasonable efforts to correct the information before dispatch where possible.

Once an order has been dispatched, changes may not always be possible.

Any additional delivery arrangements or charges will be handled in accordance with applicable law.

14. Failed Delivery Attempts

If a delivery cannot be completed, the carrier may arrange another delivery attempt or provide instructions for collection, depending on the service.

Customers should follow any reasonable delivery instructions provided by the carrier.

If an order is returned to us following unsuccessful delivery attempts, please contact our support team to discuss the available options.

Any redelivery charges or refund adjustments will be applied only where lawful and properly disclosed.

15. Lost Parcels

If your order has not arrived and you believe it may have been lost during transit, please contact our customer support team.

Email: costumer@lavvenzia.store

Please provide your order number and relevant delivery details.

We will investigate the matter with the delivery provider where appropriate.

Under the Consumer Rights Act 2015, goods generally remain at the retailer's risk until they come into the physical possession of the customer or a person nominated by the customer, subject to the statutory exception for carriers independently commissioned by the consumer.

If a parcel is lost before the risk has lawfully passed to you, we will provide an appropriate remedy in accordance with applicable law.

Customers will not be required to resolve the matter directly with our appointed carrier before exercising their statutory rights against Lavvenzia.

16. Damaged Parcels

If your order arrives damaged, please contact us as soon as reasonably possible.

Where available, provide:

• Your order number.

• A description of the damage.

• Photographs of the affected product.

• Photographs of the packaging.

This information may help us investigate the issue and provide an appropriate resolution.

Failure to provide photographs or report damage immediately will not automatically invalidate your statutory rights.

Where goods arrive damaged or otherwise fail to meet applicable legal requirements, we will provide the remedies required by the Consumer Rights Act 2015.

17. Multiple Parcels

Some orders may be dispatched in more than one parcel.

Where this occurs, items may arrive separately.

Tracking details may also be provided separately for individual parcels.

Any applicable delivery obligations and rights relating to orders delivered in multiple consignments will continue to apply.

18. Public Holidays and Peak Shopping Periods

During periods of increased demand, delivery services may experience additional pressure.

Such periods may include:

• Black Friday.

• Christmas.

• New Year.

• UK bank holidays.

• Major promotional events.

Where these circumstances affect delivery, we will make reasonable efforts to communicate relevant information.

Our legal obligations regarding agreed delivery periods and customer remedies remain unchanged.

19. Customs and Import Charges

Depending on where products are dispatched from, certain orders may be subject to customs procedures or import requirements.

Any mandatory import-related costs payable by customers must be disclosed in accordance with applicable law.

Customers will not be unexpectedly charged additional amounts by Lavvenzia that should have been disclosed before purchase.

Where international fulfilment arrangements affect orders delivered to the United Kingdom, relevant tax and customs obligations will be handled in accordance with applicable requirements.

20. Delivery Responsibility

Lavvenzia is responsible for arranging delivery in accordance with the terms agreed at the time of purchase.

Where we appoint the delivery provider, goods generally remain at our risk until they are received by the customer or an authorised recipient.

The applicable exception for carriers independently commissioned by the customer will continue to apply.

We will not exclude or restrict statutory obligations relating to lost, damaged or undelivered goods.

21. Returns and Refunds

If you wish to return a delivered product or request a refund, please refer to our Return & Refund Policy.

Customers purchasing eligible products online generally have a statutory right to cancel within 14 calendar days of receiving the goods, subject to applicable exceptions.

Separate rights apply where products are faulty, damaged, misdescribed or otherwise non-conforming.

Please contact:

costumer@lavvenzia.store

Our returns and refunds procedures will operate in accordance with applicable United Kingdom consumer law.

22. Changes to Shipping Arrangements

Lavvenzia may update its delivery services, shipping charges or estimated delivery periods for future orders.

Any updated shipping information will be communicated on our website or during checkout.

Changes made after a binding contract has been formed will not automatically alter the agreed delivery terms without a lawful basis or the customer's agreement.

23. Applicable Consumer Legislation

This Shipping Policy is intended to operate consistently with relevant United Kingdom consumer protection legislation, including:

• Consumer Rights Act 2015.

• Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

• Other applicable UK consumer protection and e-commerce requirements.

Nothing in this policy excludes, restricts or overrides rights that cannot lawfully be excluded.

Where any provision conflicts with mandatory consumer protection legislation, the applicable statutory requirement will prevail.

24. Contact Us

For assistance with shipping, delivery delays, tracking information or missing parcels, please contact our customer support team.

Store Name: Lavvenzia
Website: https://lavvenzia.store
Email: costumer@lavvenzia.store

We aim to provide a straightforward and dependable shopping experience.

LAVVENZIA

Modern Men's Casual Fashion

https://lavvenzia.store

© 2026 Lavvenzia. All rights reserved.